Archive for the ‘Product Development’ Category

Dear, CIO: Please Come Out of Your Foxhole

Monday, August 15th, 2011

Michael Maoz of Gartner recently wrote that CIOs can only shake their heads when marketing, sales and services leaders are able to obtain funding for social media projects without a business case, instead of being held accountable for the same level of quantitative rigor as other IT-enabled investments. While it is true that most social media investments still travel with no business case, anyone who wants to change that fact needs to undertand a bit of history:
foxhole
One challenge is that most communications professionals and social media consultants don’t have much experience in organizational change. They’ve never led cross-functional change programs. They’ve never built a business case that had to stand up to the CFO’s rigor. So they just don’t know how to do those things.

And, in the corporate communications arena, they never had to measure business impact from their efforts. Clippings were all they ever counted.

But that is all changing as marketing, sales and customer service leaders begin to ask for real dollars for social media.

However, the one critical factor that is changing the slowest is that CIOs are simply not getting in the game. CIOs and their teams are simply not at the table when cross-functional social media efforts are launched. And, ultimately, the CIO has to change that. CIOs need to start reaching out to their VPs of Communications and Marketing, and start figuring out how enterprise IT will enable the business goals that social media supports.

The bottom line is that CIO can not sit back and wait for other functional leaders to bring them a business case or a well-defined social application architecture. CIOs need to get out of their foxholes, and go be the smartest person in the room about how the organization should use technology to solve challenges in marketing, communications, sales and service.

And if you want some help developing your technology strategy for social in your organization, I’d be happy to help. Send me a note any time.


Chris BoudreauxChris Boudreaux leads social media strategy and measurement efforts for large B2C and B2B brands. Follow Chris on Twitter, or email Chris to continue the conversation.

Facebook Ads Cost Less When They Keep Users on Facebook

Friday, August 5th, 2011

According to TBG Digital, Facebook ads that keep users on Facebook cost less per click than ads that send traffic away from Facebook. Data collected on a sample of 2.8bn impressions by TBG Digital revealed that Facebook’s algorithm charges a 29% lower cost per click (CPC) for ads that keep traffic within the site, by directing users to a brand’s Facebook page, for example. TBG said Facebook uses approximately 140 factors to set an ad’s price.
facebook-cost-per-click
The Impacts?

First, advertisers will feel motivated to increase the portion of their customers’ experience that lives on Facebook. That means potentially fewer assets on brand-owned properties, and a greater reliance on Facebook-focused execution partners.

Second, The Center for Digital Democracy says that, “… regulators need to pry open how Facebook uses its clout to favor its own interests–and its impact on competition and consumer protection.” So, Facebook might soon find itself facing charges of anti-competitive practices, a la Microsoft just a few years ago.


TBG Digital is a Facebook advertising platform that competes against providers such as Context Optional and BuddyMedia.


Chris BoudreauxChris Boudreaux leads social media strategy and measurement efforts for large B2C and B2B brands. Follow Chris on Twitter, or email Chris to continue the conversation.

Social Media Can Look Silly in the Real World

Monday, June 20th, 2011

Two Boys Opera published a short video showing how silly our online habits appear when we use them in the physical world, to promote their opera at the London Coliseum, running this month and next.


Chris BoudreauxChris Boudreaux leads social media strategy and measurement efforts for large B2C and B2B brands. Follow Chris on Twitter, or email Chris to continue the conversation.

Affluent Americans More Likely to Follow When Brand Mentioned in Article or Ad

Friday, May 20th, 2011

Affluence Collaborative recently released data comparing the reasons that afffluent Americans follow brands on social networks, compared to the general population. I indexed the data to create the chart below, and it looks like:

  • Affluent Americans are more prone to following a brand when the brand’s social account is mentioned in an article or ad.
  • Affluent Americans are far less likely than the general population to follow a brand for discounts or deals, or for entertainment value. Affluence Collaborative found that the general population tends to follow brands to get deals or discounts.
  • Affluent Americans are far more more likely to follow a brand based on professional interests, compared to the general population — which means that anyone hiring senior executives should consider opportunities for using the brand’s social accounts to support recruiting



Why-Affluent-Americans-Follow-Brands-in-Social-Media

You can review Affluent Collaborative’s raw data.


Chris BoudreauxChris Boudreaux leads social media strategy and measurement efforts for large B2C and B2B brands. Follow Chris on Twitter, or email Chris to continue the conversation.

Clay Shirky on Social Media Theory and Drupal

Tuesday, April 12th, 2011

Clay Shirky teaches Social Media Theory and Practice at NYU’s Interactive Telecommunications Program, and recently described the ways that social media are changing how websites are architected and built. Listen to the recording on Drupal Voices.
drupal-logo

Some of his points include the following:

When we see technology characteristics that are significantly different than what we are used to, we can not just add those new technologies to existing systems and make the existing systems work better and faster. The first working steamboat was the fourth attempt the inventor had. The steam engine required a re-design of the boat itself. It couldn’t simply be applied to faster rowing of oars.

As we socialize business that were previously run by managerial oversight where the individual users or customers were not involved with each other, then we build those businesses on social platforms, things like content management systems require a re-engineering of the business.

Three examples of the redesign:

  1. Once we add participation, the differences in participation occupy such a wide spectrum that the concept of a user breaks down.
  2. We can target behavior rather than people as the content of the system. If you have spam on a system and the users don’t care, is it really spam?
  3. The possibility of the users owning the system as designers and re-designers of the system (e.g., Stack Exchange).

Shirky talks about how Drupal makes web development more iterative and easier. He also describes ways that the culture of open source creates a culture of failing faster so that you can adapt to the changing conditions without over-investing time and energy into failed strategies. (Those interested in reducing the costs of innovation through faster experimentation should also see the Lean Start-up concepts published by Eric Ries, and you might also follow Eric Ries on on Twitter).

He talks about the Drupal open source community and some of the qualities that help to make Drupal a successful open source project. He talks about how people in the Drupal community apply the principles of Cognitive Surplus, and the role of technology in social change, as well as in the field of journalism.


Chris BoudreauxChris Boudreaux leads social media strategy and measurement efforts for large B2C and B2B brands. Follow Chris on Twitter, or email Chris to continue the conversation.

Stats: Financial Service Consumers and Twitter

Thursday, February 10th, 2011

Forrester recently published the following stats about the use of Twitter by financial services firms that they selected:

  • Consumers on Twitter earn more than $85,000 in annual income on average, 9% higher than the average income of US online adults overall.
  • Slightly more than one-third of US online adult Twitter users agree with the statement “I often recommend financial products and firms that I like to my friends and acquaintances,” compared with 21% of US online adults overall.
  • 45% of online US adults who have a Twitter account are interested in interacting with financial services firms via Twitter.
  • Consumers say they are interested in receiving promotional alerts, financial advice, and customer service from their financial provider via Twitter.

Chris BoudreauxChris Boudreaux leads social media strategy and measurement efforts for large B2C and B2B brands. Follow Chris on Twitter, or email Chris to continue the conversation.

Social Networks Doubling Share of Online Ad Spend

Thursday, February 3rd, 2011

According to research from eMarketer, advertisers will double the share of online ad spending allocated to social networks, between 2009 and 2012 (see charts below).

In the US, the share of online ad spending captured by social networks will increase from 6% of $23 billion ($1.5 billion) to 12% of $33 billion ($4 billion), more than doubling in value.

us-online-ad-spending

Globally, the share of online ad spending captured by social networks will increase from 4.3% of $55 billion ($2 billion) to 10.2% of $79 billion ($8 billion), thereby quadrupling in value.

global-online-ad-spend-share-in-social-networks


Chris BoudreauxChris Boudreaux leads social media strategy and measurement efforts for large B2C and B2B brands. Follow Chris on Twitter, or email Chris to continue the conversation.

SaaS Apps Protecting Privacy by Keeping Data on Your Computer

Tuesday, January 11th, 2011

The location of your data changes your protections from illegal search and seizure by the federal government. Specifically, if your data is stored in Gmail or Google Calendar, then the government can force Google to hand over your data, and, using a sealed subpeona, Google may not be able to tell you about it. However, if you store your data on your own computer — or, in the case of one TechCrunch writer, you switch to a paper calendar — then the government has to subpoena you directly, in order to get your data.
protect-hand-face
The only determinant of whether the government has to inform you about taking your data is where the data lives.

Is there an opportunity for new applications that place all functionality in the cloud, and leave the data on your local machine, where users are concerned about privacy?

A few months ago, I wrote an article, and then a second, about the rising opportunity for applications that protect consumer privacy by charging for their application, instead of selling their users’ data through advertising-related services.

As consumers grow more aware of the the threats to their privacy from many angles, there will certainly be market opportunities to fill.


Chris BoudreauxChris Boudreaux leads social media strategy and measurement efforts for large B2C and B2B brands. Follow Chris on Twitter, or email Chris to continue the conversation.

Who Knew?

Thursday, October 21st, 2010

digital-advertising-acquisitions

… I mean, other than their investment bankers?

Image source: “The SCIENCE-ification of Media“, Terence Kawaja, Luma Partners, LLC


Chris BoudreauxChris Boudreaux leads social media strategy and measurement efforts for large B2C and B2B brands. Follow Chris on Twitter, or email Chris to continue the conversation.

Thinking Differently About Adoption of Internal and External Social Apps

Tuesday, October 12th, 2010

The Executive Board recently published this chart showing enterprise user adoption versus enterprise deployment of various technologies, including “social networking”.

(click chart to view larger image on the Executive Board site)

enterprise-deployment-and-usage-levels-june-2010

When they mention social networking, the authors seem to describe deployment of internal social applications for collaboration (judging by the slash it shares with “rich user profiles”). I draw a clear line between social applications inside the enterprise versus social applications used for engaging external audiences. The system owners, business owners and use cases all tend to be different in those two categories.

In addition, it is far easier to prove ROI for applications that engage external audiences, because you can track impact to lead generation, or awareness, etc. It is far more difficult to track the ROI of a social collaboration tool, which is part of the reason those tools have taken so long to get traction in the market.

I’d like to see this chart with another bubble for social applications used for external engagement. It would probably be far higher on the both axes, although it should probably be broken into: (1) monitoring and mining and (2) engagement and interaction applications.


Chris BoudreauxChris Boudreaux leads social media strategy and measurement efforts for large B2C and B2B brands. Follow Chris on Twitter, or email Chris to continue the conversation.