Comments for Chris Boudreaux on Social Media Governance http://socialmediagovernance.com/blog Empowerment with Accountability Thu, 06 May 2010 19:56:11 +0000 hourly 1 http://wordpress.org/?v=3.0 Comment on Your Social Media Policy Will Not Trump Attorney-Client Privilege (in NJ) by Internet Marketing http://socialmediagovernance.com/blog/governance/your-social-media-policy-will-not-trump-attorney-client-privilege-in-nj/comment-page-1/#comment-49 Internet Marketing Thu, 06 May 2010 19:56:11 +0000 http://socialmediagovernance.com/blog/?p=374#comment-49 Really nice post! Your writing is so refreshing in comparison to most other bloggers. Thanks for writing when you do, I'll be sure to read more! Really nice post! Your writing is so refreshing in comparison to most other bloggers. Thanks for writing when you do, I’ll be sure to read more!

]]> Comment on We Will Pay for Privacy by geraldva http://socialmediagovernance.com/blog/product-development/we-will-pay-for-privacy/comment-page-1/#comment-84 geraldva Wed, 05 May 2010 00:31:41 +0000 http://socialmediagovernance.com/blog/?p=488#comment-84 Gerald David<br>President and CEO<br>3D Strategies, LLC<br><a href="http://www.3dstrategiesllc.com" rel="nofollow">www.3dstrategiesllc.com</a><br>twitter.com/geraldva<br>703.624.5198 Gerald David
President and CEO
3D Strategies, LLC
http://www.3dstrategiesllc.com
twitter.com/geraldva
703.624.5198

]]> Comment on We Will Pay for Privacy by Chris Boudreaux http://socialmediagovernance.com/blog/product-development/we-will-pay-for-privacy/comment-page-1/#comment-83 Chris Boudreaux Tue, 04 May 2010 23:38:11 +0000 http://socialmediagovernance.com/blog/?p=488#comment-83 Hi, Gerald,<br><br>It is clear that privacy and security concerns impact use of social media in both government and business -- especially in highly regulated industries, such as financial services, utilities and healthcare. It will be interesting to see whether consumers partition their data in such a way that they maintain the ability to interact with companies in large social media, such as Facebook or Twitter, while securing their most private data in places like paid photo sharing utilities. Hi, Gerald,

It is clear that privacy and security concerns impact use of social media in both government and business — especially in highly regulated industries, such as financial services, utilities and healthcare. It will be interesting to see whether consumers partition their data in such a way that they maintain the ability to interact with companies in large social media, such as Facebook or Twitter, while securing their most private data in places like paid photo sharing utilities.

]]> Comment on We Will Pay for Privacy by geraldva http://socialmediagovernance.com/blog/product-development/we-will-pay-for-privacy/comment-page-1/#comment-38 geraldva Tue, 04 May 2010 22:35:39 +0000 http://socialmediagovernance.com/blog/?p=488#comment-38 Excellent point Chris. I would probably join that movement as well and I see the opportunity for new web apps. Do you see a major impact on the adoption of SM in the business community and the government space? I realize that both communities are very concerned about security and privacy. Will this affect their adoption and use?<br>Gerald Excellent point Chris. I would probably join that movement as well and I see the opportunity for new web apps. Do you see a major impact on the adoption of SM in the business community and the government space? I realize that both communities are very concerned about security and privacy. Will this affect their adoption and use?
Gerald

]]> Comment on Empower Your Employees to Succeed With Customers by Car Dealers Need Text Data Mining, Too | Chris Boudreaux on Social Media Governance http://socialmediagovernance.com/blog/team-building/empower-your-employees-to-succeed-with-customers-2/comment-page-1/#comment-37 Car Dealers Need Text Data Mining, Too | Chris Boudreaux on Social Media Governance Tue, 04 May 2010 16:26:38 +0000 http://socialmediagovernance.com/blog/?p=455#comment-37 [...] I recently described a use case for companies to use emerging text data mining technologies with social media listening tools to empower retail employees to meet the information needs of their customers who are getting smarter and smarter. That use case can also be applied in the form of a kiosk within lower-touch retail environments such as Sam’s Club or Wal-Mart, where consumers might appreciate the ability to quickly research the products on the shelf at that instant. [...] [...] I recently described a use case for companies to use emerging text data mining technologies with social media listening tools to empower retail employees to meet the information needs of their customers who are getting smarter and smarter. That use case can also be applied in the form of a kiosk within lower-touch retail environments such as Sam’s Club or Wal-Mart, where consumers might appreciate the ability to quickly research the products on the shelf at that instant. [...]

]]> Comment on Knowledge Without Borders: New SCRM Technologies by Empower Your Employees to Succeed With Customers | Chris Boudreaux on Social Media Governance http://socialmediagovernance.com/blog/product-development/knowledge-without-borders-2/comment-page-1/#comment-33 Empower Your Employees to Succeed With Customers | Chris Boudreaux on Social Media Governance Sun, 25 Apr 2010 15:07:26 +0000 http://socialmediagovernance.com/blog/?p=426#comment-33 [...] week, I described a use case entitled “Retail Omniscience” wherein companies can use emerging text data mining technologies to gather, filter and [...] [...] week, I described a use case entitled “Retail Omniscience” wherein companies can use emerging text data mining technologies to gather, filter and [...]

]]> Comment on Technologies That Help You Scale Social Media Operations by Call Center Outsource http://socialmediagovernance.com/blog/scaling-social-media/technologies-help-scale-social-media-operations/comment-page-1/#comment-32 Call Center Outsource Fri, 23 Apr 2010 07:45:29 +0000 http://socialmediagovernance.com/blog/?p=249#comment-32 Interesting and well-written article. This makes perfect sense. Scaling social media often requires mobilizing and empowering lots of people. Policies help to empower those people while also creating appropriate accountability. Unfortunately, most organizations’ policies simply mitigate risk. Social media policies can be important enablers of social media operations at scale by helping to provide the right levels of empowerment with accountability for business results. As organizations realize the role that social media policies can play in scaling social media operations, more and more organizations will evolve toward guidelines that differentiate, rather than simply mitigate.<br><br>Julienne Interesting and well-written article. This makes perfect sense. Scaling social media often requires mobilizing and empowering lots of people. Policies help to empower those people while also creating appropriate accountability. Unfortunately, most organizations’ policies simply mitigate risk. Social media policies can be important enablers of social media operations at scale by helping to provide the right levels of empowerment with accountability for business results. As organizations realize the role that social media policies can play in scaling social media operations, more and more organizations will evolve toward guidelines that differentiate, rather than simply mitigate.

Julienne

]]> Comment on Stop Waiting for Permission to Get Permission by lisavalentine http://socialmediagovernance.com/blog/product-development/stop-waiting-for-permission-to-get-permission/comment-page-1/#comment-82 lisavalentine Mon, 19 Apr 2010 05:40:23 +0000 http://socialmediagovernance.com/blog/?p=435#comment-82 Yes, and another growing problem: more companies/workplaces are simply blocking employee access to social media apps across the board. There's a helpful whitepaper on the subject, it's called “To Block or Not. Is that the question?” <br><br><a href="http://bit.ly/9f8WOT" rel="nofollow">http://bit.ly/9f8WOT</a><br><br>It has lots of insightful and useful information about identifying and controlling Enterprise 2.0 apps (Facebook, Twitter, Skype, SharePoint, etc.) <br><br>Blocking shouldn't have to be an "all or nothing" proposition, and it certainly shouldn't be done out of fear or misunderstanding of the risks. Yes, and another growing problem: more companies/workplaces are simply blocking employee access to social media apps across the board. There's a helpful whitepaper on the subject, it's called “To Block or Not. Is that the question?”

http://bit.ly/9f8WOT

It has lots of insightful and useful information about identifying and controlling Enterprise 2.0 apps (Facebook, Twitter, Skype, SharePoint, etc.)

Blocking shouldn't have to be an “all or nothing” proposition, and it certainly shouldn't be done out of fear or misunderstanding of the risks.

]]> Comment on Knowledge Without Borders: New SCRM Technologies by Gerald David http://socialmediagovernance.com/blog/product-development/knowledge-without-borders-2/comment-page-1/#comment-29 Gerald David Sat, 17 Apr 2010 02:17:02 +0000 http://socialmediagovernance.com/blog/?p=426#comment-29 This sounds impressive Chris. Viewed demos and asked for white paper. Do you have a sense of complexity, time, expense of integration?<br>Thanks,<br>Gerald This sounds impressive Chris. Viewed demos and asked for white paper. Do you have a sense of complexity, time, expense of integration?
Thanks,
Gerald

]]> Comment on Knowledge Without Borders: New SCRM Technologies by Stop Waiting for Permission to Get Permission | Chris Boudreaux on Social Media Governance http://socialmediagovernance.com/blog/product-development/knowledge-without-borders-2/comment-page-1/#comment-30 Stop Waiting for Permission to Get Permission | Chris Boudreaux on Social Media Governance Fri, 16 Apr 2010 23:40:59 +0000 http://socialmediagovernance.com/blog/?p=426#comment-30 [...] Knowledge Without Borders: New SCRM Technologies [...] [...] Knowledge Without Borders: New SCRM Technologies [...]

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