The San Francisco Bar Association published an opinion regarding whether attorneys can ethically respond to online reviews of them, when the reviews are posted by a client. You can read the full details of their analysis on the SF Bar web site. In summary, they state:
- An attorney should not respond to an online review by a former client where the former client’s matter is still underway.
- When the attorney does respond, she can not disclose confidential information about the client, assuming the posting does not disclose any confidential information and does not constitute a waiver of confidentiality or the attorney-client privilege.
The Bar Association post contains much more detail, and specific guidance. Please do take a look.