Can Attorneys Respond to Online Reviews From Their Clients?

The San Francisco Bar Association published an opinion regarding whether attorneys can ethically respond to online reviews of them, when the reviews are posted by a client. You can read the full details of their analysis on the SF Bar web site. In summary, they state:

  • An attorney should not respond to an online review by a former client where the former client’s matter is still underway.
  • When the attorney does respond, she can not disclose confidential information about the client, assuming the posting does not disclose any confidential information and does not constitute a waiver of confidentiality or the attorney-client privilege.

The Bar Association post contains much more detail, and specific guidance. Please do take a look.

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